Embedded Files
9/14/2021 - Active leak, scheduled shutoff 6 days later
9/14/2021 - Active leak, scheduled shutoff 6 days later
Unrelated to the main incident, but shows management does not typically escalate active leaks to the attorney.
9/27/2021 - Mold confirmed and ceiling is wet - 5 days since it rained
9/27/2021 - Mold confirmed and ceiling is wet - 5 days since it rained
There was rain on Sep 19, 20, 22
We called out insurance company to come out and look at the mold that we found in our unit as part of a renovation. Insurance company sent out a company and determined that the ceiling is wet, indicating that the moisture is coming from the ceiling.
10/4/2021 - We gave license information to Management about our inspector
10/4/2021 - We gave license information to Management about our inspector
At the 10 18 2021 board meeting, Cinthya Long claims to have not received this information and says they are only licensed in NC.
10/12/2021 - Sparrow has Best Restoration come - 20 days since rain
10/12/2021 - Sparrow has Best Restoration come - 20 days since rain
Sparrow had best restoration come and determined possible roof leak / possible plumbing leak. Leak in the bedroom is only identified as a roof leak. The roof is leaking! Their report is pretty sparse. They told owner that they could be hired to come in and fix the problem. This report is dated 10/12, but management told owners that they get it right before the board meeting on 10/18/2021.
The board also said several times that this is when we prevented Best Restoration from taking out the wall. This can't be true, because that's not how they operate. They first need to get a mold assessment and plan for remediation before they take out the wall.
10/18/2021 - Sparrow Regular Board Meeting
10/18/2021 - Sparrow Regular Board Meeting
Meeting recording available to owners upon request.
18:27 - Long - "We are going to call Best Restoration and we are going to open up that wall and that way we are going to be able to resolve this issue and figure out where it is coming from. We did have roofers up on the roof and they found no area where it would be leaking from."
21:20 - Long claimed she could find our inspector's NC license, but not FL. We had provided on 10/4.
22:40 - Long - "We'll get [Best Restoration] out there on another visit so that we can see and make sure where it's coming from so we can fix the problem."
24:12 - Long - "We had Best Restoration coming in to do that." (To take out the wall)
24:20 - Long - "We'll get [Best Restoration] to take out the wall and tell where it's coming from. "
24:40 - Hooper - "And we will have to get our people to come out and finish the wall because it's our problem."
29:20 - Hooper - "We don't hire unlicensed people to do work."
29:50 - Long - "We get licensed people to do the work."
31:25 - Long - "We will get Best Restoration over there and have them take care of your wall."
33:18 - Owner - "The agreement is that Best Restoration is going to go there and remove the wall, correct?" - Long - "um hmm" - Owner - "Is that correct?" - Long - "Yes, that is correct. You're Welcome."
49:10 - Long - "I will call [Best Restoration] and find out what they can do."
Long several times claims that we didn't give access to the unit. Sparrow management has provided no evidence that they ever hired anyone that we have not given access to.
Long said 6 times that Best Restoration would be called to come and take out the wall. They were never scheduled.
10/19/2021 - Owner told to come to Sparrow
10/19/2021 - Owner told to come to Sparrow
Walt (Sparrow Maintenance) told us that a "mold removal person" was coming on 10/20 at 9 AM.
We have asked for follow up on this, but have received no information. We have no idea who, if anyone was scheduled.
10/20/2021 - Owner waited at condo for vendor, no one came, we were told they would "reschedule"?
10/20/2021 - Owner waited at condo for vendor, no one came, we were told they would "reschedule"?
Owner was at the condo for an hour and a half as instructed by management. no vendor came. We were told that they were going to reschedule, but no one was rescheduled, and we have no reason to believe that anyone was scheduled in the first place.
10/22/2021 - Sparrow management has board attorney demand access to 611 201 based on "denied access..." Yet we never denied access.
10/22/2021 - Sparrow management has board attorney demand access to 611 201 based on "denied access..." Yet we never denied access.
We got a demand letter from the attorney to give access on Monday at 9AM.
10/25/2021 - Sparrow Maintenance removes moldy drywall in unit with no protective equipment - 35 days since rain
10/25/2021 - Sparrow Maintenance removes moldy drywall in unit with no protective equipment - 35 days since rain
There is no one on our staff who is certified to deal with mold. We were told that after this inspection that all issues were owner responsibility.
Moisture readings were lower as it hadn't rained for weeks, consistent with a roof leak.
No report was provided to owners about the source of this "plumbing leak."
10/22/2021 - Sparrow Management accused owners of "impeding access"
10/22/2021 - Sparrow Management accused owners of "impeding access"
The following email exchange happened between management
10/25/2021 - Questions to management with no answers...
10/25/2021 - Questions to management with no answers...
We are concerned about the fact that a vendor was apparently "invented" to make the attorney write a demand letter. We came to that conclusion because we repeatedly asked for the following questions to be answered several times. These questions would be easy to answer if their claim was truthful.
10/25/2021 - Records request made
10/25/2021 - Records request made
Cinthya Long did not yet send us the financials requested verbally before at the budget meeting on 10/18, so we decided to ask again for the records.
10/25/2021 - Sparrow makes assessment about mold damage - no one on staff is licensed to access mold.
10/25/2021 - Sparrow makes assessment about mold damage - no one on staff is licensed to access mold.
Cinthya Long and staff makes an assessment about mold damage, after telling board that they would hire someone licensed to do so.
10/26/2021 - Cinthya Long tells owners that she didn't say what she said about accusations made on 10/22/2021 - then owners are told we are "past it"???
10/26/2021 - Cinthya Long tells owners that she didn't say what she said about accusations made on 10/22/2021 - then owners are told we are "past it"???
10/28/2021 - Attorney to give access to Sparrow records
10/28/2021 - Attorney to give access to Sparrow records
Board attorney is paid to provide access to Sparrow records.
11/12/2021 - Asked board to finish records request.
11/12/2021 - Asked board to finish records request.
It was over a month before we got a response. I follow up about every week or so.
12/21/2021 - Some records provided, followed up by another request to complete the records request.
12/21/2021 - Some records provided, followed up by another request to complete the records request.
12/22/2021 - Email sent to the board after December board meeting
12/22/2021 - Email sent to the board after December board meeting
As of right now, we are proceeding with repairs to our unit #611-201. We filed a claim with our insurance, but our insurance is not paying for the repairs as from their reports the water intrusion is coming from outside the unit. Sparrow has completed repairs to both the roof and the exterior wall, but is claiming that those repairs had nothing to do with water intrusion.
Long told us last night that she has reports and pictures as evidence that the water problems are the owner's responsibility, but all I have received as of now is a couple of statements from Cynthia Long. It is important to share that evidence so we can approach our insurance company. Most of our emails and questions have gone unanswered.
In particular, we need to know about the repairs to the roof and the repairs to the side of the unit of the T-111 and the 2x6.
At the October board meeting, Long told the board and owners 7 times that best restoration would be called in to remove the wall.
Unfortunately, this was never arranged. Best Restoration said that a job was scheduled and canceled.
<image included below>
It is highly unlikely to me that anyone but Long would schedule or cancel any vendors. This information was volunteered to us when we asked for a quote.
Long again said that when Best Restoration was in our unit on Oct 12 that we refused to let them do the repairs. (I initially misunderstood her at the meeting.) This isn't true, as they need reports and testing done before they can take out anything. We have gone through the process of getting a bid with Best Restoration. They are not going to take out the wall without lab tests done ahead of time. There is nothing that they could have done on Oct 12.
Long again made the claim at the board meeting that Cinthya Gaxiola slammed the door on a vendor. We asked several questions and they were never answered.
<image included below>
The answer to these questions, which have not been answered for almost two months, would shed some light on this incident. With the evidence I currently have, the only reasonable conclusion is that this incident didn't happen.
Attached are the notes that I provided to the board members at last night's meeting.
https://drive.google.com/file/d/14kbdvg09ezRmlUDNG2yJ65puQzZsbI-B/view?usp=sharing
Best,
Sankey
12/27/2021 - Email sent to owners with evidence of owner responsibility
12/27/2021 - Email sent to owners with evidence of owner responsibility
We were emailed two pieces of evidence, which you can see below. We responded at the January board meeting and our email response is below:
------------------------------------------
David Sankey to Cynthia, Peter, Chelsea, Barbara, Nancy, Rich, kristina, Cinthya, David
Sorry for the late reply. This pertains to the board meeting from last week as a response to the above email.
As I shared with you at the last board meeting, Hans Volkmann is not a licensed roofer. The license number #ccc1331996 belongs to Solbach, Ivan L.
https://www.myfloridalicense.com/LicenseDetail.asp?SID=&id=8A2CD7E29A6C1AAC5D9E75F1EADFBFAA
I also shared with you my email thread with David Hilman. His assessment was vague and he wouldn't clarify what he said. He did emphasize that it was only one opinion.
If you have any opinions from anyone licensed to do the work I would appreciate it.
Best,
1/14/2022 - Answers to email from 11/12/2021, more questions follow.
1/14/2022 - Answers to email from 11/12/2021, more questions follow.
The board's responses are in RED. I responded some day with a few questions.
1/17/2022 - Damage found to the bottom of the roof and wood below the damaged area. This is below the roof patch that was noticed earlier. Board has not responded. Previously claimed the roof isn't a problem. Have not had a certified roofer look at it.
1/17/2022 - Damage found to the bottom of the roof and wood below the damaged area. This is below the roof patch that was noticed earlier. Board has not responded. Previously claimed the roof isn't a problem. Have not had a certified roofer look at it.
No response to this email from any board members.
1/18/2022 - Board said they would let us know what they were going to do within a week, eventually we were told verbally that they would only replace two sheets of drywall.
1/18/2022 - Board said they would let us know what they were going to do within a week, eventually we were told verbally that they would only replace two sheets of drywall.
We were told at Feb board meeting that some drywall would be replaced, but no details.
3/24/2022 - Video of roof leaking sent to board. Board promised they would send out a roofer to look at it. We were notified only that sparrow maintenance put a sealer on the roof and are unaware if any roofer was called.
3/24/2022 - Video of roof leaking sent to board. Board promised they would send out a roofer to look at it. We were notified only that sparrow maintenance put a sealer on the roof and are unaware if any roofer was called.
The board said they would call a roofer then never responded.
As of mid August, the entire roof was replaced, fixing the roof leak. This was done almost 11 months after it was reported to the board.
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